Advanced Techniques for Troubleshooting Peak 5

If the standard Troubleshooting Techniques didn't work, it might be time to re-install your software. These steps are for both Peak Pro and Peak LE 5.2.

Peak LE users can skip steps 1 through 6

1. In the Finder, click the Go menu and select Go to Folder - in the Go to Folder dialog, enter "/usr/libexec/" (without the quotes).
2. In that folder, locate the file called "aksusbd" and put it in the Trash.
3. Then, open the Macintosh HD, and navigate to the Library Folder, and then to the StartupItems folder.
4. Locate the file called "Aladdin" and put it in the Trash.
5. Navigate back to the Library folder, and into the Receipts folder.
6. Locate the file called "AKSUSB Install.pkg" and put it in the Trash.
7. In the Library folder, and into the Receipts folder and move any other files that have "BIAS" or "Peak" in their names to the Trash.
8. Navigate back to the Library folder, and into the Application Support folder.
9. Locate the BIAS folder and put it in the Trash.

*Please note that in this step you will be deleting your licenses for all installed BIAS software that uses the BIAS Authorization Manager, and you will need to re-authorize that computer. This will NOT use up another authorization as it is the same computer. This will not affect your BIAS USB Authorization key.

10. Navigate to your Applications folder, and move the Peak application to the trash.
11. Navigate to your Applications folder, and then into the Utilities folder.
12. Launch Disk Utility, select your system hard drive (Macintosh HD), and click the Repair Disk Permissions button. When disk permissions have been repaired, restart the computer.

When the computer has restarted, empty the Trash, install Peak, and make sure you have updated to the latest version. You can check for updates at:

http://www.bias-inc.com/downloads/updates

If you continue to have trouble with your Peak application, please contact BIAS Technical Support.

BIAS Technical Support

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