BIAS Product Support FAQ
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General
- Deleting Preferences on Mac OS X v.10.7 "Lion"
- Where are my BIAS Software User's Guides?
- Mac OS X version 10.6 Snow Leopard Compatibility
- BIAS Plug-ins with Logic in 64-bit mode
- Troubleshooting Peak 7 (Pro/LE/Express)
- Mac OS X version 10.7 Lion Compatibility News
- Why do I see the “Failed to Load Resource” or "Out of Memory" errors when launching my BIAS software?
- About Plug-in Latency (Delay Compensation)
- How do I uninstall the BIAS Master Perfection Suite software?
- I am having trouble downloading an update for my BIAS product
- Why can't I register my copy of Jam on Roxio's website?
- Why do some audio files appear grayed out in the "Open" dialog?
- Troubleshooting recording with USB devices in OSX.
- Panther Compatibility for BIAS Peak 4, SoundSoap and Deck 3.5
- Why am I getting permissions errors in OS X?
- What audio hardware can I use with BIAS software?
- Why are some of my features greyed out?
- How do I set up my ASIO hardware in OS9?
- What is the difference between an update an an upgrade?
- Do I have the latest version of the BIAS software that I own?
- Problems updating to the current version?
- What is the difference between Peak and Deck?
- Roxio Jam 6 & SFX Machine LT Installation Notes
- How do I install the Freq VST plug-in?
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Register / Activate / Authorize
- Web-Based Alternate Authorization with BIAS Authorization Manager
- How to authorize using the BIAS Authorization Manager on Windows
- How to authorize using the BIAS Authorization Manager on Mac
- BIAS Authorization Methods
- How to authorize using the BIAS Authorization Manager
- De-Authorizing Using the BIAS Authorization Manager
- Trouble registering because of a network firewall or proxy server
- Using Apple's Migration Assistant does not transfer your BIAS software authorizations.
- How do I authorize a new computer?
- "Invalid XML. Code 4; you should close the plug-in and remove it from any insert before trying to use it again"
- Can I use my iLok USB key for BIAS software?
- Can I install, authorize, and use my BIAS software on more than one computer?
- My BIAS software will not launch. (Can't find Licenses folder)
- Does my Pre Authorized BIAS Key count as one of my authorizations?
- The BIAS Authorization Manager won't accept my Serial Number!
- I've tried the suggestions above, and still get an invalid serial number error, what should I do next?
- Why doesn't my BIAS HASP key light up when I plug it in?
- I've lost my Serial Number, what do I do?
- How do I use Peak Pro 5.2 and SoundSoap Pro 1.1.4 without my USB key?
- Can I run the BIAS Authorization Manager on a Mac running Mac OS 9?
- I had a problem with my computer and lost my authorization in the process, how can I re-authorize my computer?
- What is BIAS' privacy policy regarding the information given during registration and authorization?
- What do I do about problems or questions regarding registration and/or authorization?
- How to authorize Peak Pro 5.2, Peak LE 5.2, or Peak Express 5.2
- Where do I download the alternate authorizer for my BIAS product?
- How to register a BIAS USB key with a Computer not connected to the Internet
- Authorizing Legacy Products that Use a Serial Number & Product Authorization Code
- Why can't I authorize SuperFreq (-61 and -192)?
- Peak 7
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Peak 6
- How do I export MP3 and MP2 files from Peak 6?
- A Source Document for this Playlist Could not be opened.
- DDP Export Options
- Transport window shows the CD is still burning although the CD has already ejected
- Mac OS X version 10.6 Snow Leopard Compatibility Status
- Troubleshooting Peak 6 (Pro and LE)
- Routing to external effects with Peak Pro 6 using Jack OS X
- Using Waves plug-ins within Peak 6
- I get an "Out of Memory" error when launching Peak
- Snap To CD Frames & Clicks when burning CDs.
- DAE -55 when launching ProTools HD after using Peak.
- Why does my CD burn fail verification when I have "Verify After Burn" checked in the burn audio CD dialog?
- Permissions error when authorizing Peak 6
- Using different devices for Input and Output with Peak
- What is the MCN and the Disc Identifier?
- Why do I receive a -2050 error when saving as MP3?
- A CD burned with Peak shows strange name on computer?!?
- Why doesn't iTunes show my CD Text from Peak?
- Suddenly I have lost all keyboard shortcuts on Peak
- "You must save the new recording to the volume you recorded onto"
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SoundSoap Pro
- Using SoundSoap Pro 1.2 in Mac OS 10.3.9 or Pro Tools 6.X
- Where is the SoundSoap Pro VST plug-in in Windows?
- Installation Error - The chosen volume contains software which is newer than the software you are installing.
- An exception occurred while trying to run "C:Windows...
- SoundSoap Pro and Pro Tools 7 compatibility
- Why can't I type my Sound Soap Pro serial number in the Bias Key control panel using 10.2.8?
- Installation problems with SoundSoap Pro in OS 10.2.x
- SoundSoap Pro - Known Issues
- Trying to use SoundSoap 2 or SoundSoap Pro as Audiosuite plug-in in Pro Tools causes errors and/or crashes
- Loading SoundSoap Pro causes Pro Tools to quit in Windows XP
- SoundSoap/SoundSoap Pro and Windows 2000 Support
- How do I remove SoundSoap Pro from my system?
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SoundSoap
- Why do I see the "Cannot Find Sound Device" error when launching SoundSoap?
- Invalid Serial Number for SoundSoap for Toast, Included with Roxio Titanium 2011
- SoundSoap crashes when authorizing on the Mac
- SoundSoap Windows Registration
- Invalid Serial number error/Important for Windows Users
- Authorizing SoundSoap PE
- Using SoundSoap 2 with Apple's Final Cut Pro
- Error when installing SoundSoap 2 "Error 1904. Module C:Program FilesCommon ..."
- "Invalid XML. Code 4; you should close the plug-in and remove it from any insert before trying to use it again"
- Using SoundSoap 2.1 in Mac OS 10.3.9 or Pro Tools 6.X
- When launching SoundSoap 2 I get the error: "The procedure entry point WMCreateSyncReade..."
- SoundSoap and Pro Tools 7 compatibility
- When I save files in SoundSoap 2 they don't open in other audio applications
- Why can't I open .WAV files in Sound Soap?
- I just installed Sound Soap V1.1 but its not listed as an available VST plugin when I use Peak 3.0?
- Why doesn't my serial number work when I try to authorize my Sound Soap VST plugin in Peak Express?
- The SoundSoap 2 VST format plug-in in Peak will not accept the serial or authorization codes, but the Stand Alone application opens fine.
- Using SoundSoap 2 with BIAS Peak
- SoundSoap SE Mac Installer — Gem Sound OEM Edition
- SoundSaver
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Peak (Previous Versions)
- Troubleshooting Peak 5 (Pro or LE )
- Recording in Peak
- Combining a SoundSoap Pro license with a Peak Pro 5 license on a single USB key?
- Why can't I install Peak LE or Peak Pro 5.2 on my G3?
- When I chose the help menu in Peak LE 5 or Peak Pro 5 I receive an error.
- Using Waves plug-ins within Peak 5.2 on Intel-based Macintosh computers
- How do I save as MP3 with Peak 5
- How do I export an mp3 file in Peak 4?
- Peak keeps crashing when I use the Mbox in OSX
- Troubleshooting Peak 4 in OSX?
- Why does Peak 4x "unexpectedly quit" after I install and launch it for the very first time?
- Known issue with SFX Machine LT and Peak 4.1
- How do I export an mp3 file in Peak 3.21?
- Glyphs unable to install into menus.
- Where are my Peak VST plugins located?
- CD importing issues in Peak 3.21
- I just bought Toast and Jam and I can't find my Peak LE serial number!
- My plugins dont seem to "apply" using Peak?
- Alert! Peak issues with Kontakt 1.5.2
- To install your USB or Firewire audio device using Peak/Peak LE/Peak DV/OSX 10.2x:
- Static in mono files recorded with Peak 5.2 on an Intel based Mac computer.
- The "Open" dialog does not appear when I launch Peak
- Updating Freq-2 and Freq-4 for Intel Macs
- Why can't I open my iTunes files in Peak?
- How do I export an mp3 or Shockwave file in Peak 1.0-2.63?
- Why does Peak tell me my Scratch Disks don't have permission?
- How do I set up my recording device in OSX?
- How do I get carbonized versions of the plug-ins that came with Peak?
- Why am I getting an Error -5699 when Peak launches?
- Does Peak Support AAC (MPEG-4) Audio Encoding?
- Why am I getting an error -666 in Peak?
- Why does Peak unexpectedly quit when I click on the record button?
- Is there an update to Peak TDM for OSX?
- Why do I receive a 1000 error when I launch Peak?
- How do I uninstall Peak?
- What do the toolbar icons represent in Peak 3.x when I am in OS9?
- When I try to save my recording I get an error: "You must save the new audio recording to the volume that you recorded onto".
- What SCSI devices have been tested with Peak in OSX?
- Why do I hear a "buzzing" sound when I launch Peak on my G5?
- Why do I receive error: "Mac error -43 File not found, Creating temporary file/file not found, opening resource fork of SDII file."
- When bouncing a plug-in using Peak, I see that there are extra samples added to my audio file. Is there a way to correct this?
- Why won't Jam open the Jam Image files I created in Peak?
- How do I record via SPDIF from the Digi 001 into Peak?
- Why do I get a -5000 error and a -38 error when I try to save a file in Peak?
- When I try to load a plug-in in Peak, I get an error "Plug-ins are only available when used with CoreAudio"
- Playback problems when iSight is connected
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Deck
- Legacy Status
- Deck 3.5.3 - Known Issues
- What types of plug-ins are compatible with Deck 3.5.3?
- USB Recording issues in Mac OS 10.4 and higher
- Why am I getting an error "Problem Initializing Playback Engine" when I launch Deck?
- How do I create a click track in Deck?
- Where are my Deck 3.5 Plugins Located?
- How do I uninstall Deck?
- Why is Deck not able to import my .wav files?
- Why does Deck 3.5 lock up when I access my menus?
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FAQ Categories:
- General
- Register / Activate / Authorize
- Peak 7
- Peak 6
- SoundSoap Pro
- SoundSoap
- SoundSaver
- Peak (Previous Versions)
- Deck